Terms of Service

Last updated: December 18, 2024

Agreement to Terms

Welcome to Renew Home. By accessing our website and using our services, you agree to be bound by these Terms of Service. Please read these terms carefully before using our services or website.

If you do not agree with any part of these terms, you should not use our website or services. These terms constitute a legally binding agreement between you and Renew Home.

1. Service Usage Terms

Acceptable Use Policy

When using our website and services, you agree to:

• Provide accurate and complete information when contacting us or scheduling services
• Use our services in a lawful manner and in accordance with these terms
• Not misuse or attempt to gain unauthorized access to our systems or data
• Respect the rights and dignity of our staff members

Prohibited Activities

You may not:

• Use our services for any illegal or unauthorized purpose
• Transmit any harmful code, viruses, or malicious software through our website
• Harass, threaten, or abuse our staff or other users
• Attempt to copy, modify, or create derivative works from our website content without permission
• Use automated systems or software to extract data from our website without consent

Service Access Requirements

To use our services effectively, you should have access to the internet, a valid email address, and the ability to communicate in English. You are responsible for maintaining the security of any account credentials and for all activities that occur under your account.

2. Account and Booking Terms

Booking and Scheduling

When you book our services, you agree to provide accurate information about your property, scheduling preferences, and any special requirements. We reserve the right to refuse service or cancel bookings if we determine that the information provided is inaccurate or if we cannot safely or effectively provide the requested service.

Payment Terms

Payment for services is due according to the terms agreed upon during booking. We accept various payment methods, and all prices are in United States Dollars (USD) unless otherwise stated. You are responsible for any taxes, fees, or charges imposed by your bank or payment provider.

Cancellation and Rescheduling

We understand that life is unpredictable. Our cancellation and rescheduling policies are designed to be fair to both our clients and our team members. Specific cancellation terms will be communicated to you when booking services. Generally, we ask for reasonable notice when you need to cancel or reschedule to allow us to adjust our schedules accordingly.

Service Modifications

If circumstances require us to modify or reschedule your service appointment, we will make every effort to notify you as soon as possible and work with you to find an alternative arrangement that meets your needs.

3. Service Availability and Modifications

Service Availability

We strive to provide consistent, reliable service, but availability may vary based on demand, location, and other factors. We make no guarantee that services will be available at all times or in all areas. Service scheduling is subject to availability and confirmation.

Service Area and Restrictions

Our services are available in specific geographic areas. We may decline service requests outside our service area or in situations where we cannot provide service safely or effectively. Certain property types or conditions may require additional assessment before we can confirm service availability.

Service Changes and Updates

We reserve the right to modify, suspend, or discontinue any aspect of our services at any time. We may update our service offerings, pricing, or terms based on changing circumstances, customer feedback, or business needs. When possible, we will provide advance notice of significant changes.

Website Maintenance

Our website may occasionally be unavailable due to maintenance, updates, or technical issues. We will make reasonable efforts to minimize disruption and restore functionality as quickly as possible.

4. Intellectual Property Rights

Our Content

All content on our website, including text, graphics, logos, images, and software, is the property of Renew Home or its content suppliers and is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from our content without explicit written permission.

Limited License

We grant you a limited, non-exclusive, non-transferable license to access and use our website for personal, non-commercial purposes in accordance with these terms. This license does not include any right to download, copy, or modify our website content except as necessary for normal web browsing.

Trademarks

"Renew Home" and related logos and service marks are trademarks of Renew Home. You may not use these trademarks without our prior written consent. All other trademarks appearing on our website are the property of their respective owners.

5. Limitations of Liability

Service Disclaimer: While we strive to provide excellent service, we cannot guarantee specific results or outcomes. Our services are provided on an "as is" and "as available" basis. We make no warranties, express or implied, regarding the quality, suitability, or fitness for a particular purpose of our services.

Limitation of Damages: To the fullest extent permitted by law, Renew Home shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from your use of our services or website, even if we have been advised of the possibility of such damages.

Maximum Liability: Our total liability to you for any claims arising from our services shall not exceed the amount you paid for the specific service giving rise to the claim.

Property Safety: While our team members are trained and insured, you acknowledge that accidents or unforeseen circumstances can occur. We recommend securing valuables and fragile items before service. We are not responsible for pre-existing damage or for damage resulting from conditions we were not informed about.

6. Dispute Resolution and Governing Law

Informal Resolution: If you have any concerns or disputes regarding our services, we encourage you to contact us first to seek an informal resolution. Most issues can be resolved through direct communication.

Governing Law: These Terms of Service shall be governed by and construed in accordance with the laws of the United States, without regard to its conflict of law provisions.

Jurisdiction: Any legal action or proceeding arising under these terms shall be brought exclusively in the courts located within the United States, and you consent to personal jurisdiction in such courts.

Severability: If any provision of these terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

7. Changes to These Terms

We reserve the right to modify these Terms of Service at any time. When we make changes, we will update the "Last updated" date at the top of this page. For significant changes, we may provide additional notice through our website or by email.

Your continued use of our services after changes are posted constitutes your acceptance of the modified terms. We encourage you to review these terms periodically to stay informed about our policies.

Questions About These Terms?

If you have any questions about these Terms of Service, please don't hesitate to reach out to us. We're here to help clarify any concerns you may have.