Privacy Policy
Last updated: December 18, 2024
Our Commitment to Your Privacy
At Renew Home, we deeply respect your privacy and are committed to protecting your personal information. This privacy policy explains how we collect, use, store, and protect your data when you visit our website or use our services.
We believe in transparency and want you to understand exactly what information we gather and why. Your trust is essential to us, and we handle your personal information with the same care and respect we bring to your home.
Information We Collect
Information You Provide Directly
When you contact us through our website forms or communicate with us, we collect:
- • Your name and contact information (email address, phone number if provided)
- • Any messages or information you share in correspondence with us
- • Service preferences and scheduling information
- • Feedback and survey responses
Information Collected Automatically
When you visit our website, we automatically collect certain technical information:
- • Browser type and version
- • Device information (type, operating system)
- • IP address and general location information
- • Pages visited and time spent on our website
- • Referring website or source
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic. You can learn more about our cookie usage and manage your preferences on our Cookie Policy page.
How We Use Your Information
We use the information we collect for the following purposes:
Service Delivery
To respond to your inquiries, schedule appointments, provide our cleaning services, and communicate with you about your home care needs.
Website Improvement
To understand how visitors use our website, identify areas for improvement, and optimize the user experience across different devices and browsers.
Communication
To send you service confirmations, updates, and relevant information about our services. We may also send promotional communications, but only with your consent.
Legal Compliance
To comply with applicable laws, regulations, legal processes, or enforceable governmental requests, and to protect our rights and the safety of our users.
How We Protect Your Information
We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction:
Secure Data Storage
Your personal information is stored on secure servers with encryption and access controls.
Limited Access
Only authorized personnel have access to your personal information on a need-to-know basis.
Regular Monitoring
We regularly monitor our systems for potential vulnerabilities and security threats.
Data Encryption
Sensitive data is encrypted during transmission and storage to prevent unauthorized access.
While we strive to protect your personal information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security but are committed to doing everything reasonably possible to protect your data.
Sharing Your Information
We respect your privacy and do not sell your personal information to third parties. We may share your information only in the following limited circumstances:
- Service Providers: We may share information with trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you (such as payment processors, scheduling systems, or email services). These parties are obligated to keep your information confidential.
- Legal Requirements: We may disclose your information when required by law, court order, or governmental regulation, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity.
Your Privacy Rights
You have several rights regarding your personal information:
Right to Access
You can request a copy of the personal information we hold about you.
Right to Rectification
You can request that we correct any inaccurate or incomplete personal information.
Right to Erasure
You can request that we delete your personal information under certain circumstances.
Right to Data Portability
You can request a copy of your personal information in a structured, commonly used format.
Right to Object
You can object to the processing of your personal information for certain purposes, such as marketing.
To exercise any of these rights, please contact us using the information provided on our Contact page. We will respond to your request within a reasonable timeframe.
Your Rights and Opt-Out Instructions
You are not required to provide any personal information when using this website. If you prefer not to share your data, you may:
- Avoid filling out contact forms, account registrations, or any data-submitting features
- Disable cookies through your browser settings (see our Cookie Policy for more details)
- Contact us directly to request the deletion of any previously shared personal data
We respect your privacy choices. If you would like us to delete your data, please reach out to us via our Contact page. We will process your request promptly.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. When your information is no longer needed, we will securely delete or anonymize it.
Changes to This Privacy Policy
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. When we make significant changes, we will notify you by posting the updated policy on this page with a new "Last updated" date. We encourage you to review this policy periodically to stay informed about how we protect your information.